Customer Support Is A Deal Breaker

Whatever else you look for in a web hosting provider, you should always be on the lookout for good customer support. All web hosts will say they provide it, just as all heavyweight boxers will say they are going to win their next fight by a knockout. Just because someone is saying something, it doesn’t mean it is true. There are several things you will need to ensure your web host has before deciding that it will provide you with the right level of customer support.

A toll-free customer support line is a sure sign that the company really is confident that it can give you the help you need without any messing around. Someone has to pay for a phone call and if it isn’t you, it’ll be them. If they’re paying for the call, they want it to be short and final, so they will move mountains to get you back up and running if there’s unscheduled downtime. Still, it is helpful to have a record of every query, so if they offer an additional email support service, you should double up by sending them email.

Many of the better web hosting providers also have customer forums. If they’re any good they will be patrolled and moderated by techies, and placing a post on the forum is a good idea if you have an unresolved problem. They don’t want to see a lot of posts on there saying their service sucks, because that’s liable to turn people off them – expect someone to reply to your query fast and have you up and running again. Finally, look out for hosts who have frequently updated documentation of potential downtime and other issues on their site. If you’re going to have downtime, it’s nice to know in advance.

The Truth About ‘Unlimited’ Web Hosting

If you are in the market for a new web hosting provider, you’ve probably seen a lot of advertising literature. Adverts claiming that X company is the best, for X reasons, and for X amazing price. Everyone is out to impress and to snare your business, and they’ll say anything to catch your eye. That’s why the word “unlimited” is so over-used when it comes to web hosting companies advertising literature.

The promise is usually something along the lines of “unlimited space” or perhaps “unlimited bandwidth”. And you immediately think: wow! That’s a good deal! I’m going to get server space, a web host and everything I need – and I don’t need to worry about my site becoming too big, because my space and bandwidth is unlimited! So that’s the company you sign up for.

Well, it pains us to burst your bubble, but there’s no such thing as unlimited web space.

When these companies advertise ‘unlimited’ space, they are relying on their consumers to only use a small amount of space. Even with limited web hosting plans, few consumers ever use more than 75% of the space provided – so a web host company knows that they can offer ‘unlimited’ service because it’s unlikely they will ever be required to supply unlimited web space.

In reality, they have just the same server storage capabilities as anyone, and they are limited – it just so happens their limits are wide, and they can afford to entice people with an ‘unlimited’ offer. The moral here is do not be fooled by the offer of ‘unlimited’ space; only ever buy the amount of web space you need, because you’ll probably find you don’t even need that much.

Do You Really Need A Dedicated Server?

For most website owners, a shared web hosting plan will be perfectly serviceable for their needs. This means that you share a server with many other websites – websites unaffiliated to your own website, and the link is untraceable also. It’s cheaper, efficient and these shared servers can handle medium to large sites without difficulty.

However, if you are trying to run your site on a shared server that is too small to host your site, you’ll notice quickly. For a start, loading times on your site will fall dramatically, and you’ll probably start to lose visitor numbers, too. You will also experienced a slow down of uploading times to the server, making your site a pain to update, and server crashes will become a more frequent worry. If any of this sounds familiar, you may need to consider a dedicated server.

Rather than sharing your server with other users, a dedicated server works exactly as the name suggested: the server is dedicated to your site, and yours alone. Transferring a big site to a dedicated server will eliminate all of the aforementioned problems, and your site will load and run quickly once again.

As you would expect given the nature of the service being provided, dedicated servers are more expensive than their shared counterparts. Costs vary, but anything around $70 to $120 per month is a usual pricing structure for a dedicated server.

Before you make this outlay, you need to ensure you really need it. If you make money on your site and rely on it, you cannot afford for the down time that a shared server may bring. If, however, your site is just a hobby, it may be worth exploring other alternatives first.

How To Find A Good Web Host

When you have made the decision to invest in a website for your business, service or even just personal use, it’s time to start looking for a web host. Of course, everyone wants the best web host in the world, but with all the options out there, how do you know who to choose?

Hopefully, this list should provide some answers to that very question…

- Check webmaster forums.

Webmaster forums are the best place to get recommendations for web hosting providers. The users of the forum rely on their website as their income, so they’ll know who is worth hosting with and who is a waste of time. Start a thread asking for recommendations, or just browse through until you have a general idea of which companies are worth trusting.

- Run Google searches.

As soon as you find a company you are interested in, it’s time to start checking them out. Run a Google search for their company name and sift through the results; if there’s anything bad to be said about them, you’ll find it. Add in words like ‘bad’, ‘poor’, ‘terrible’ and ‘useless’ to increase the chances of finding any poor user experiences of the company.

- Read the small print.

This is a truism in life, and it applies to web hosting too. Before you hand over your money to buy web hosting, you should always read the terms and conditions of the arrangement. If there’s anything you don’t like, either contact the web host for clarification, or go elsewhere. There are good web hosts out there, and by being diligent and following the above steps, you’ll find one.

Save The Planet While Running Your Site

There is evidence to suggest that, with the energy demand placed by web hosting and the increasing popularity of running your own website, the web hosting industry could be one of the larger polluters in the world within a decade. That, at least, is the claim being made by some of the newer web hosting companies on the block – and their claims are backed up by research. If you want your online endeavors to be green compliant, it may well be worth seeking one of the increasing number of green web hosting companies to host your site.

The idea behind these companies is that they purchase green energy credits which go towards creating energy through renewable sources. All the energy created – from whatever source – goes into a central grid, so although the demands of web hosting may be creating a negative environmental effect right now, they will at least be funding the increasing use of green energy sources – with an eye on making this the most common source of energy in time, and reversing some of the negative effect of web hosting at present.

It is particularly beneficial if you are running a site which reflects green interests, or are working in an industry with an eye on the environment, as you can display your green credentials at the foot of your site, showing that you are using an environmentally friendly web hosting company. The more people that do this, the better chance there is that the technology will improve in the future.

The Downside To Free Web Hosting

Free web hosting is one of the many, many options available to the business-minded website owner looking to make their way in the online world. Like anything, free web hosting has its pros and cons, so before you spend time building a website on a free service only to realise it isn’t for you, here’s the downside to free web hosting so you can be fully informed:

- You will be restricted.

The amount of web space, bandwidth and even visitors you can receive will be massively restricted if you use a free web hosting provider. However, the space offered is usually perfectly adequate for a small business or a fun fan site.

- You will most likely have to have a add-on domain name.

Instead of www.yoursite.com, your domain name with a free web hosting provider is likely to be something like: www.yourfreewebhostingprovider.com/yoursite or http://yoursite.freewebhostingprovider.com – meaning your site is immediately associated with another company. It isn’t a specific problem, just something to be aware of.

- The meaning of ‘free’.

While you may be getting the web space for free, with most free web hosting companies you will be expected to run adverts on the site. Usually these are generated and placed on your site without you needing to do anything – and you have no way of removing them. Running the ads is essentially how you ‘pay’ for your ‘free’ service. There’s no workaround for this; the web host has to make money somehow.

If you are looking to host a small, easy website with only a few pages, it may be worth considering free web hosting. For another more, you’re going to need to self-host.

The Good Side of Free Web Hosting

In a world that is dismiss anything that is labelled ‘free’ as suspicious, when users are looking to build a website they will likely give the concept of free web hosting short shrift. However, there are some significant upsides to using a free web hosting provider – so before you dismiss the concept, take a read of the list below.

- It’s free!

It may seem like an odd point to include in this list – isn’t it obvious that ‘free’ web hosting is, er, free?! – but it’s the aspect you should focus your attention on. No, free web hosting is not going to work if you are looking to make a lot of money from that website – but if you just want a small corner on the web, somewhere personal or as a small business listing, then the free aspect is important.

Essentially, there’s no point investing a lot of money in a website if you are not intending for that website to make you money – so it may be worth putting up with the minor inconveniences a free web host provides, and using your money elsewhere.

- Support for beginners.

Most free web hosting providers have their own support forums, which are moderated by their own staff as well as including posts from users of the service. This means you’ll have an immediate support base should you run in to any trouble.

- You don’t need to be technically experienced to build a website.

A lot of free web hosts offer WYSIWYG (what you see is what you get) website building, meaning you don’t need to learn HTML or anything else complicated. You can just plug and play.

Website Monitoring Services – A Worthwhile Investment?

Having paid for web hosting, you will naturally want to make sure that you are getting what you paid for. If your hosting service is not giving you the amount of working time that you expect from it, you are entitled to know why, and to find this out as soon as it happens. You cannot constantly be sat monitoring your site – and if you have more than one, this is impossible anyway, so it may be a good idea to pay for a dedicated website monitoring service that will constantly check the status of your site.

The way this works is that dedicated software is used to access your site once every three minutes (the time may vary, but the principle is the same with all services of this nature). As long as the service gets the response it is expecting – an active website – it will take no further action, and simply check again as soon as the time period has elapsed. When it gets a message saying that the site is down, it checks again seconds later using a different IP address. If it gets the same response, it will contact you.

Generally, this will be done by means of a mobile device such as a cell phone or a pager, and will be a short message telling you that your website is down. If this is during an already advertised period of downtime, there is nothing more you need to do. If not, then you can contact your hosting service alerting them to the fact, and get the problem fixed as quickly as possible.

Cheap May Be Better Than Free

Although free web hosting exists, there is no getting around the fact that a company has to pay for it somehow. This tends to result in you having to make do somewhere along the line. Yes, you’d like to have a website without ads on it, or at least have some control over what is being advertised. But if the hosting is free, then you may have to make do with distracting and potentially off-putting ads on your site. You’d hope for good tech support, but they have to pay for that “free hosting” and good tech support doesn’t come cheap.

However, not everyone has the budget to go with the more established, well-reviewed companies, so there has to be a third way, and that comes in the form of cheap web hosting. Yes, “cheap” is a relative term, but if you’re paying something to them, and a lot of other people are too, then it at least gives them a budget to spend on important little things like tech support people who know what a computer is and servers that don’t explode when someone actually visits your site.

Cheap web hosting has this in common with the more expensive type – there are good providers and bad providers. The more established big names in the sector are, generally, well-liked by those who use them and while you might not expect as much from them as you would from a blue-chip company there is a lot to be said for a fresh, inexpensive option – especially when you’re starting out.

Unlimited Webspace – As Good As It Sounds?

When setting up your website, you are likely to have some grand ambitions as to how it will look. You will want to bring in as many viewers as possible and expand as time goes on. This is what any webmaster wants to do – or at least, the vast majority do. This is the thinking behind the “unlimited web space” offers that are made by many web hosting companies. And as attractive as that sounds, you may find that it has its drawbacks.

With limited web space, the advantage is that you can set a limit for what you pay – ensuring that your monthly bills are more than reasonable. If you get a spike in traffic, the site may experience lagging and even down time – but as long as you are on top of how much traffic you are getting, there need never be any real problem. But if, for whatever reason, hits to your site go astronomical when you have unlimited web space then you will soon find why most people choose limited.

There is a trade-off to be had between settling for less and paying more. Setting limits on the amount of web space you use is the sensible thing to do, at least until you are able to see how much traffic your site is bringing in and how well you could justify spending a little more on it. Certainly, unlimited webspace is a waste if you are not planning to make money from your website.

Uptime – Do You Get What You Pay For?

Web hosting is a subject that divides opinion more fiercely than you might think. When people are arguing about what is most important in a web host, you can prepare for some strongly differing opinions. While there will be many who prefer that the web host has good tech support, and others will prize webspace above all else, a significant number of people will plump for uptime, every time. If your web host provides the right amount of uptime, the tech support won’t be so necessary (and you can always add more webspace later on).

Uptime is, however, essential no matter who you are and what your site is about. You might as well not have a website if it is going to spend more time displaying error messages to the people who want to read it. Most web hosts will promise in the region of 99.9% uptime. None can promise a hundred per cent, as this is an impossible promise, but you will note that the sites that offer 99.99% or 99.999% will be more expensive than those offering the simple 99.9. Nines are costly.

It is worth asking for proof if none is shown, or asking an impartial contact if the hosting company is as reliable as they say they are. It is one thing to lay claim to excellent uptime and quite another to reliably provide it.

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